Client reviews

Here, you’ll find heartfelt testimonials from individuals who have embarked on their journey towards personal growth and emotional well-being with my counselling and therapy services in Surbiton.

I take great pride in fostering a safe, supportive, and empathetic environment where clients feel heard, understood, and empowered to navigate life’s challenges through counselling and therapy. As you explore these testimonials, I hope you gain a deeper understanding of my commitment to helping individuals, couples or families, live happier, more fulfilling lives.

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“Helen has been such a positive and supportive therapist. Her safe and non judgemental approach has helped me greatly. I would recommend Helen to anyone.”

V. Fletcher – 5 Star Google Rating.


“I had such a positive experience with Helen. As someone who had never been to counselling before, I was anxious and nervous about it, but her approach made it easy to open up and work through things comfortably. She was incredibly caring, warm, and kind-hearted, and created a space where I felt completely at ease. There was never any judgement, just genuine understanding and support. I would highly recommend Helen to anyone looking for a compassionate and professional counsellor.”

L. Andersson – 5 Star Google Rating.


“Helen is a great listener and makes you feel completely at ease. Her calm presence enables you to work through your concerns without being judged. So glad I found her!”

M. Carmello – 5 Star Google Rating.


“I went to Helen feeling like i had 100+ tabs of ‘modern life’ open in the background resulting in a low mood. She helped me to untangle and close down some of the unnecessary tabs with insight, humour and zero judgement. Thumbs up!”

T. Blevins – 5 Star Google Rating.


I’ve never had therapy before but I took the leap and trialed a first meeting with Helen and I’m so glad I did. She was incredibly welcoming, warm and understanding – I knew I could instantly open up to her. She has helped me overcome so much over the years and I’m just so grateful. If you’re thinking about trying therapy for the first time- I would 100% recommend Helen!”

L. Stevens – 5 Star Google Rating.


“I’ve loved my sessions with Helen and would highly recommend her to anyone seeking therapy. She provided me with a safe space to completely open up while challenging my thought processes, encouraging me to think differently which is what I really needed! She is exactly what I was seeking and I’m so happy to have found her.”

L. Howie – 5 Star Google Rating.


“Helen was a pleasure to work with – I would definitely recommend her!”

M. Thomas – 5 Star Google Rating.


“Helen is a wonderful counsellor. She listens and helps guide in a caring and compassionate manner. I could not recommend her higher!”

E. McCarthy – 5 Star Google Rating.


“Helen has been a fantastic support over the past 3 months. The space she provides is calming, welcoming and somewhere you feel willing to open up. Helen listens attentively and at the right moments adds her guidance to the conversation. She provides a combination of listening with practical tips on how to manage situations. My progress has been excellent and I’m looking forward to continue working with her. Highly recommend.”

S. Lewis – 5 Star Google Rating.


“I can’t say enough good things about my experience with Helen. From my first session, she created a safe, non-judgmental space where I felt comfortable and heard. I always felt I was being listened to by someone who truly cared. She gave me practical tools to work on and her guidance was always gentle, yet empowering. I also think she has a fantastic sense of humour. Thanks Helen!”

J. Harper – 5 Star Google Rating.


“My sessions with Helen have been incredibly positive. From the very first session, she made me feel comfortable and at ease in a welcoming and approachable environment. Helen listens attentively, offering practical strategies that have helped me understand and challenge my thoughts. She genuinely cares and always has an optimistic outlook during our sessions so that I always feel heard and supported. I would definitely recommend her to anyone looking for a Counsellor!”

L. Fretwell – 5 Star Google Rating.


“I’ve been seeing Helen for the last couple of years. After a divorce and personally tough 2023, I needed some extra support and new tools to manage my feelings. I can’t recommend Helen more highly, her professional approach and endless insights. If it were possible to add before and after pictures of my emotional landscape, the positive difference would be unmistakable. Thoroughly recommend working with Helen!!”

B. Williams – 5 Star Google Rating.


“Helen is intuitive and patient; she asks me questions that I wouldn’t have asked myself and has helped me work through a difficult time”

P. Court – 5 Star Google Rating.


“Helen is kind, considered and empathetic – I have always felt extremely comfortable opening up to her, as someone who provides a safe space for sharing. Helen’s insights have been hugely valuable to me, in support of my own journey and day-to-day life.”

A. Owen – 5 Star Google Rating.


“Helen has been a great source of help, both in her kindness and her wisdom”

James – 5 Star Google Rating.


“Very positive, helped me massively, would recommend highly. Felt at ease from the moment I met Helen.”

R Archer – 5 Star Google Rating.


“Helen is a warm and empathic counsellor who really helped me with a number of issues I was having. Her non judgmental approach meant I found her very easy to open up to. If you are looking for a counsellor I would recommend Helen.”

Sarah K – 5 Star Google Rating.


“Helen Ross has been a professional rock in my healing journey. Working with her in a very personable, customised and above all human way, I was able to connect with every strategy or tool she gently guided me to use. After 3-4 years, I have reset to find myself in a much more hopeful position. Helen’s practical, optimistic and empowering approach enabled me to trust in the process and take that leap of faith…”

D Dabbous – 5 Star Google Rating.


“Helen is an attentive and caring therapist. She is highly qualified. She is a great listener and offer as sympathetic and non judgemental ear. I would recommend her to anyone!.”

A Beason – 5 Star Google Rating.


“My sessions with Helen have helped me work through issues in a warm and welcoming environment. She is very easy to talk to, provides great insight and gives great guidance, allowing you to face and explore any issues in a safe space.”

K She – 5 Star Google Rating.


“Helen is an empathic and accepting counsellor. Her therapeutic space is warm, welcoming and feels very safe. She is strong in really helping to identify the difficulties you face and provide support. She has a lot of experience and knowledge in many areas in particular anxiety, addiction, bereavement, depression and family dynamics. With Helen you feel heard, understood, accepted and fully supported.”

Maggie W – 5 Star Google Rating.


“Good listener, very friendly and welcoming. I had multiple sessions and returned when I felt I required I needed further sessions due to life changes.”

L.S. – 5 Star Google Rating.


“I’ve seen Helen for a couple of sets of sessions to deal with family relationship issues and I would wholeheartedly recommend her approach. She was a great listener, sympathetic and genuinely cared about helping me reach a positive outcome. She also on occasion was open to sharing her opinions and to challenge some of my assumptions which was actually very helpful.” Surbiton


Helen is an exceptional therapist – I’ve tried so many things to help rid my alcohol dependency – from the AA to hypnotherapy, but working with her led to the first time I was able to get my drinking under control. I’ve achieved so much in a short space of time and I’ll always be grateful for her help and support.” Surbiton


“Helen immediately put me at ease when she welcomed my wife and I into her home. She was understanding of our situation and genuinely sought to try to help us reconcile. As we spoke, she listened carefully, tried to find common ground and always suggested ways to try and move us forward. A counsellor I would highly recommend”. Alex